Search Job
   
Hotel Jobs
ASSISTANT GUEST SERVICE MANAGER
Department : FRONT OFFICE
Position : ASSISTANT GUEST SERVICE MANAGER
Location : ASCOTT INTERNATIONAL MANAGEMENT, JAKARTA
Level of Education : BACHELOR DEGREE
Eksperience : 3-5 YEARS
Requirements : Minimum 3-5 years working experience in similar responsibility
Posses Bachelors Degree in any field
Good team player with the ability to do multi-tasks and work effectively under pressure
Fluent English (active & passive communication)

JOB DESCRIPTION:
Ensures that all guests are attended to at the Front Desk.
Pays special attention to important guests and makes sure that they are satisfied with all aspects of stay in the Serviced Apartment.
Assists in answering inquiries pertaining to services, registration of guests, and shopping, dining, entertainment, and travel directions.
Monitors record of room availability and guests accounts.
Deals with complaints from customers and ensures that customers are appeased.
Ensures that cash advance or cash received upon check out are handled properly by Guest Service Officers.
Perform simple bookkeeping activities, such as balancing cash accounts when needed
Reviews activities in the Operations Department and devise strategies to make improvements within the department to enhance efficiency.
Ensure Front Office are sufficiently stocked with stationery for operational purposes (letterhead, collateral)
Ensure all P&P required policies are adhered to by GSOs.
Ensure all guest registration and guest checkout documents are complete and accurate.
Ensure all guest refunds through credit cards are submitted to Finance on a timely basis.
Responsible for completeness and accuracy of Night Audit.
Assumes other duties or responsibilities as designated by the Residence Manager & Guest Service Manager
To perform the role of Manger on Duty as assigned
Posting Date : 20 May 2019
Closing Date : 20 June 2019
Application Form :: 2019-06-16 12:35:17
 Upload Your CV
Your Name* :
Your Email* :
Position :
CV (PDF Format 15 Mb) * :
 
 
Security Code* :
Statement :
- That the information that I provide to Applyhotel.com is true
- An application that has been given to the Applyhotel.com irrevocable (as a company document)